Anna seamlessly integrates into your collection operations, driving measurable improvements in recovery rates, debtor engagement, and operational efficiency.
Anna understands the unique challenges UK collection agencies face. Our AI-powered engagement platform is specifically designed to address the operational bottlenecks that matter most to your success.
Turn Conversations Into Payments
Anna handles the full payment journey via SMS — balance enquiries, payment link delivery, instalment plan negotiation, promise-to-pay capture, and payment confirmation. Debtors can self-serve 24/7 without waiting for an agent.
Anna sends a personalised SMS notifying the debtor of their outstanding balance with clear payment options
Secure payment links sent directly via SMS for immediate one-click payment
Anna negotiates affordable payment plans through natural conversation, within your pre-set rules
Payment confirmations, reminders before each instalment, and promise-to-pay tracking
Debtors who receive a payment link via SMS are 3x more likely to pay within 48 hours
Self-service payment plans reduce agent handling time by 60%
Automated payment journeys convert more debtors to paying customers while freeing your agents for complex cases. The result: higher recovery rates with lower operational costs.
Calculate Your ROIProtect Your Agency. Protect Vulnerable Customers.
Anna detects intent signals — disputes, complaints, hardship declarations, vulnerability indicators, crisis language — and automatically escalates to a human queue with full conversation context. This ensures FCA Consumer Duty compliance with tailored treatment paths, auditable decisions, and no excessive contact.
Identifies signs of financial hardship, mental health concerns, and other vulnerability indicators in debtor responses
Detects when a debtor disputes the debt, disagrees with the amount, or raises a formal complaint
Immediately escalates conversations containing crisis or distress language to trained human agents
Complete conversation history and classification provided to agents — no debtor repeats themselves
Anna correctly identifies and escalates vulnerability signals in 95%+ of cases
Average escalation response time reduced from 4 hours to 12 minutes
The Right Message, at the Right Time, Within the Rules
Timed automated outreach sequences ensure consistent, compliant contact with every debtor account. The policy engine enforces contact hour restrictions (8am–9pm), frequency caps, opt-out handling, and paused-account rules. A state machine prevents invalid workflow transitions.
Personalised notification of outstanding balance with payment options and opt-out instructions
Friendly follow-up reminding the debtor of available payment options and instalment plans
Direct payment link delivery with simplified one-click payment experience
Non-responsive accounts flagged for human agent review and alternative contact strategies
Agencies using sequenced SMS outreach see 40% higher response rates vs ad-hoc contact
Zero compliance breaches across 2M+ automated messages
Anna works with your existing systems and workflows
Calculate the specific impact Anna could have on your collection agency's performance
Calculate Your ROI